Service desk
The order comes in from your CRM.
Through the API, with the address entered when the sale closed or the ticket opened.
ISPs and FTTH providers · Close more installs
per day.
AI checks every photo while the technician is still at the address, so the install closes on that visit.
Today’s queueNetworkMaterialsToday’s queueInstall team 3 · 4 of 9
OS-48120
Subscriber installCTO-11-LH-07 · 09:00-11:00
In progressOS-48121
Subscriber installCTO-11-LH-09 · 11:00-13:00
OpenOS-48118
No signal · correctiveCTO-07-LH-02 · 13:30-15:00
Under reviewOS-48109
Subscriber installCTO-11-LH-04 · closed 08:40
ApprovedAgile teams work faster with Sytex
What Sytex solves
What slows the field work down today, and how it is solved.
For field operationsAI-checked evidence
Every mistake is paid for with a second visit.
- Every photo checked on upload
- What is missing is redone on the visit
- The verdict stays on the order
Before the technician closes, each photo is checked against what the install requires.
The installation ends up in a loose form.
The form is filled in inside the order, with that customer’s photos and readings.
The technician leaves without the ONT or the drop.
When you assign the order you see what the technician carries: a missing ONT shows up before they leave.
Work orders are handed out by hand every morning.
When an order meets its conditions, it goes to the area’s crew and lands on their phone.
You do not know how many installs each crew closed today.
Each closed order adds to the day’s board, by crew and by area.
Each area installs its own way.
Every area uses the same form, with the same steps and the same required photos.
The chain
One order, and it closes without anyone pushing it.
OS-48122
Subscriber installAv. Paulista 1842 · apt. 91
From the CRMOpenOS-48120
Subscriber installCTO-11-LH-07 · 09:00-11:00
In progressOS-48118
No signal · correctiveCTO-07-LH-02 · 13:30-15:00
Under reviewOS-48109
Subscriber installCTO-11-LH-04 · closed 08:40
Approved TaskOS-48122Open
SubscriberAv. Paulista 1842 · apt. 91300 Mbps plan · the address came in from the CRM, nobody retyped it
Network elementCTO-11-LH-07The port this install takes is reserved on the box itself.Type · CTOPorts · 16Free · 2Port 6 · this order
Warehouse · Zone 12OriginInstall team 3DestinationDelivered
| Code | Material | Qty | Status |
|---|---|---|---|
| ONT-4417 | ONT GPON · SN 4417-90882 | 1 | Installed |
| CON-SCAPC | SC/APC connector | 4 | Installed |
| DRP-080 | Drop cable | 80 m | Installed |
| EMP-MEC | Mechanical splice | 2 | Returned |
What is not used comes back to stock against the same job, so the serial number always says where it ended up.
FO-26-114502Submitted
Subscriber install reportAv. Paulista 1842 · apt. 91 · OS-48122Connection
Box and portCTO-11-LH-07 · 6
ONT serial number4417-90882
RX power at the ONT−19.4 dBm
Drop cable used64 m
Evidence
Closure
TechnicianLucas Prado
Signed by the subscriber12 Sep · 11:26
Captured offline in the building · it syncs when the phone gets signal back
Check-in 08:12Lucas Prado · 1 h 22 min in the field
On the wayCurrent status
Change status
At the subscriber’s home
Go to Job cancelled›
No signal in the building · it syncs on the way out
Tasks
Forms
Materials
Profile
Dispatch
The work order already knows the box and the free port.
The subscriber, the CTO and the port come attached, so the technician never has to call the NOC.
Installer · team 3
It goes out with its materials and its form.
The ONT, the connectors and the drop cable leave the warehouse against that job, and go back if unused.
Technician at the address
The technician checks in, moves the status and reports.
The statuses are the ones your operation set up, and the form works without signal and syncs on the way out.
Evidence validation agent
The agent checks before the technician leaves.
Your team sets it up: its role, what triggers it and what it may do.
Completed
Install visitPM
Evidence validation
Technical closeout
CRM update
Service activation
Evidence validation agent Agent
Checks the evidence of each install as it is submitted: reads the ONT serial, the RX power and the photos against the written criteria. If something fails, it returns the task to the technician before they leave the address.
Pinned skills
Photo validationWork order closeout
Configure agentAction history
In the product
The whole day in one board, not one team at a time.
Every install of the day across your teams, with its box and the column it sits in now.
Open32
OS-48122Subscriber install
Install team 3CTO-11-LH-07
09:00P1
OS-48131Subscriber install
Install team 1CTO-09-LH-02
11:30P2
In progress12
OS-48120Subscriber install
Install team 3CTO-11-LH-07
09:00P1
Under review2
OS-48118No signal · corrective
Install team 2CTO-07-LH-02
13:30P1
OS-48115Subscriber install
Install team 1CTO-09-LH-05
08:00P2
Approved4
OS-48109Subscriber install
Install team 1CTO-11-LH-04
08:40P2
OS-48104Subscriber install
Install team 2CTO-07-LH-01
08:10P2
What changes
The second visit that never happens.
Measured on FTTH installs with AI validation of the field evidence.
Cost of reviewing the evidence
−80%
Of what it used to cost to check what came back from the field.
Report generation
+30%
Faster, from the moment the task closes.
Questions we get
What is FTTH installation management software?
It carries the install as one work order: the subscriber, the CTO box and its free port, the crew, the materials and the form the job requires, so the install is recorded on the network element it actually happened on.
How does AI validate the evidence of an install?
The criteria are plain-language sentences your own team writes on the form template: for example that the photo has to show the power reading and that the measured power has to be above a threshold. The check runs while the technician is still at the address.
Can the technician work without signal?
Yes. The form works offline at the address and syncs when the signal comes back, with the photos, the serials and the readings taken on site.
Does it connect with the CRM we already run?
Yes. Orders can come in from the systems you already run through the API and webhooks, and the closed work can be pushed back to them.
Getting started
Bring one process.
A subscriber activation, a corrective, a trunk build: in the demo we walk through it with your stages and forms.
You talk to Alfred, our AI assistant, and then to the team.